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EZSale and Service Industry

EZSale and Service Industry

Problems in the field

The level of customer interest is wide, but it is difficult to limit the number of customers who are really interested in the service.

The level of customer interest is wide, but it is difficult to limit the number of customers who are really interested in the service.

The amount of raw data that needs to be classified is too large, which makes employees frustrated when they have to classify too much junk data, losing motivation to work.

The amount of raw data that needs to be classified is too large, which makes employees frustrated when they have to classify too much junk data, losing motivation to work.

The telesales team is constantly renewed, costly in recruitment and training, and difficult to ensure the planned work schedule.

The telesales team is constantly renewed, costly in recruitment and training, and difficult to ensure the planned work schedule.

Difficult to manage and supervise staff. Expenses for outsourced switchboards are high.

Difficult to manage and supervise staff. Expenses for outsourced switchboards are high.

 SEARCHING CUSTOMER ENGINE

 

  • Limit the range of interested customers based on the social media listening tool. Understand customer needs based on the articles customers are interested in on fanpages and groups about each specific type of service.
  • Understand each point of purchase and customer needs for each type of service. Collect relevant information and dump customer data into the system for sales to approach and take care of.

CALLBOT VIRTUAL SWITCHBOARD

 

  • With the traditional method, the human resources team often has to manually classify data files, which is time consuming and not efficient.
  • Callbot system with high-performance working ability, accurately processing and classifying raw data files according to available scenarios quickly and efficiently, reducing dependence on personnel.
 ONLINE TELESALE team

 

  • EZSales is committed to providing a flexible telesales team that ensures both quantity and quality, knowledgeable in a variety of service areas: health, education, cosmetology, beauty, fitness,… successful work as planned.
  • Save recruitment and training costs for businesses.

CRM SYSTEM + SWITCHBOARD

 

  • Capture the actual work situation of each employee, easily manage and adjust the plan when needed just on a phone app.
  • CRM system easily track and manage customer’s purchase and service journey, thereby increasing satisfaction and improving service experience quality for customers.

Benefit

Bringing in a rapidly increasing number of potential customers and ensuring quality.

Bringing in a rapidly increasing number of potential customers and ensuring quality.

Easily track customer information and customer care progress.

Easily track customer information and customer care progress.

Save time, cost of recruiting and training telesales personnel.

Save time, cost of recruiting and training telesales personnel.

Increase sales opportunities quickly, at the right time.

Increase sales opportunities quickly, at the right time.

Increase the opportunity to sell quickly and strongly

CASE STUDY